Frequently Asked Question
My product has been picked up, but I have not been refunded yet.
Once the order has been picked up, the refund will be processed to your selected mode within 48 hrs from the date your order is picked, subject to your returns passing the quality check.
- Refund will reflect as per below-mentioned timelines:
- NEFT refund process will take 3 to 5 working days.
- Payment Gateway refund process takes 7 to 10 working days excluding Saturdays/Sundays and Bank Holidays.
- If it has been longer, please reach out to us (Link to Chatbot, Customer Care Chat/Whatsapp), and we will investigate.
I self-shipped my order. How do I get the refund for my courier charge?
If your area pin code is not serviceable for pickup, you will need to self-ship the return item via any reliable courier partner.
Please ensure to place a sheet of paper with the details of Order ID for each item included in the package. For all self-shipped returns, you will be duly reimbursed the shipping costs. Therefore, please ensure that a scanned copy of the courier bill/receipt is shared with us within 48 hrs of shipping the product.
- The courier bill/receipt should satisfy the following conditions for successful processing:
- It should capture the weight of the return package.
- Residential/office address, destination address, shipment date, amount, and other details should be mentioned.
- The information on the receipt should NOT be edited/over-written.
- The courier charge (amount mentioned on the receipt) should not overshoot the Sender-Destination-Service combination and shall be cross checked with the courier company.
- This is subject to your returns being inspected and successfully processed upon receipt at our end.
I have not received an order confirmation.
If you can see your order has been placed on the My Orders page, dont worry, you will receive a confirmation e-mail and SMS soon. You could also check your spam folder.
You can contact our customer service executive with order details and we will resolve this within 24 hours.
My order status reads delivered, but I have not yet received it.
Your order may have been received by someone else on your behalf. If your address is a residential address please check with your neighbour/security guard. If your address is non-residential then please check with the reception team.
If you think that isn’t the case, you can contact our customer service(Link to Chatbot, Customer Care Chat/Whatsapp) executive with order details.
I want to change my delivery address.
We are unable to change the delivery address once the order has been placed. Please cancel the existing order and place a new order to change the delivery address.
You can contact our customer service(Link to Chatbot, Customer Care Chat/Whatsapp)Â executive for additional support.
I want to change the phone number for the order.
To change the phone number for the order You can contact our customer service(Link to Chatbot, Customer Care Chat/Whatsapp)Â executive.
The order I have received is not what I had expected
We’re extremely sorry for the inconvenience caused. Please reach out to us below with the following info:
Image of the product with Tag: Take a picture > (Option to upload multiple pictures)
Your Order/s: Please Login (Active Order number Listed if logged in)
You can contact our customer service(Link to Chatbot, Customer Care Chat/Whatsapp)Â executive for additional support.
I wasn't available at the time of delivery, but I want my order. What do I do?
Don’t worry, if you missed your delivery at the first attempt. There will be two more attempts by our delivery executive to deliver your order.
Can I cancel my Order?
Yes. You can cancel your item(s) until we start processing your order. Your order will be in Order confirmed status while it is eligible for cancellation.
How do I cancel my order which is already in progress?
You can contact our customer service(Link to Chatbot, Customer Care Chat/Whatsapp)Â executive for additional support.
Cancellation Policy
You can cancel the orders that are in Order confirmation stage. Refund for Debit card/Credit Card, UPI and Netbanking orders will be processed in within 7-10 working days.
Can I cancel my Cancellation Request ?
Once an order is cancelled, we cannot undo this. You will need to replace the order yourself.
My transaction failed but an amount was deducted from my Flying Mantis wallet. What do I do?
If your wallet amount has been deducted the same will be credited back in your Flying Mantis wallet within a couple of hours.
You can contact our customer service(Link to Chatbot, Customer Care Chat/Whatsapp)Â executive for additional support.
I tried to make a transaction, but it failed. What do I do?
If the amount has been deducted from your bank or card, don’t worry; it will be refunded to the same account within 3-5 business days. Meanwhile, please wait a while and try again, preferably using a different payment method.
These are the payment methods we accept:
- Debit Card
- Credit Card
- Net banking
- Leading UPI / eWallets
Can I pay using an international card?
We currently do not accept payment via international cards.
I have self-shipped. How do I get the refund?
If you have self-shipped the product already, please email us the screenshot of the courier receipt along with the order id number. Our customer care executive will work on your query. We will get back to you in the next 24 hours.
Attach Courier Receipt: Take a picture > (Option to upload multiple pictures)
Your Order/s: Please Login (Active Order number Listed if logged in)
I have Loyalty money in my Flying Mantis Wallet. Can I transfer it to my bank account?
No. The Flying Mantis credit earned through promotional campaigns is associated with your Flying Mantis account only, and cannot be en-cashed or transferred to other accounts.
Will Flying Mantis Employee ask for my Confidential Information?
Flying Mantis employees will never ask for your credentials like Flying Mantis password, OTP, Credit/Debit card expiry and CVV or any other confidential information except for your name, address, e-mail id and mobile number.
What is the COD limit?
Flying Mantis reserves the right to determine the COD limit for every customer and/or order. Maximum limit for COD order is Rs 5000. Moreover, COD orders are limited to 5 products per order.
How does the COD (Cash on Delivery) payment option work?
Flying Mantis’s Cash on Delivery option allows you to pay order value at the time of delivery for all orders with a maximum value of Rs. 5000. To pay for any order using the Cash on Delivery (COD) mode of payment, please select the Cash On Delivery option on the payment page. The cash on Delivery option is available only in selected pincodes/on selected products.
What are COD (Cash on Delivery) charges?
COD charges are levied on orders placed on COD mode for all customers of Flying Mantis. COD charge of Rs 50 per product is levied on the order. The charges will reflect in the order invoice. Flying Mantis reserves the right to determine the COD charges
How can I get a refund of the COD charges?
COD charges are non-refundable however the same can be refunded only in the case of Flying Mantis attributed concerns. The COD charges will be refunded in the Flying Mantis wallet, if applicable.
How do I return my product?
You can return an order by clicking Return on the My Orders page.
- We accept returns within 15 days from the date of delivery of the order for most of the products, please refer to the Product Description Page for more details.
- Please ensure while returning, the product and the packaging are in the same condition as it was delivered.
Visit My Orders page >
- We will arrange a pick-up within 2-3 days of your request.
- There are certain areas where we cannot provide a pick-up service. However, you can self-ship your product through any courier service, preferably Speed Post.
How will I get my refund?
Once the order has been picked up, the refund will be initiated to your selected mode within 48 hrs from the date your order is picked, subject to your returns passing the quality check.
Refund will reflect as per below-mentioned timelines, post initiation:
- NEFT refund will take 3 to 5 working days.
- Payment Gateway refund process takes 5 to 7 working days excluding Saturdays/Sundays and Bank Holidays.
I wish exchange my product
You can exchange most of your orders within 15 days of order delivery, please refer to the product description page for more details.
Exchange can be processed only for size-related concerns.
- You may request an exchange for an order only once.
- You may return the exchanged product if required.
- The item to be exchanged will be picked up at the time of delivery of exchange order.
All items to be exchanged must be in original condition, with tags and packaging intact
Which products are not eligible for return?
Products sold in Flash sale cannot be returned.
Return
You can initiate a return retun request within 15 days of delivery/as per the product description details.
Refund
- Post the return your refund will be initiated within 48 hours after the product has been picked up and passed through quality inspection.
- For Prepaid orders refund will be processed to the same account from which the payment made within 7 – 10 working days.
- For cash on delivery orders refund will be processed through NEFT to the bank account given by you within 3-5 working days.
Self ship Policy
If your area pin code is not serviceable for pickup, you will need to self-ship the return item via any reliable courier partner.
- Please ensure to place a sheet of paper with the details of Order ID for each item included in the package. For all self-shipped returns, you will be duly reimbursed the shipping costs. Therefore, please ensure that a scanned copy of the courier bill/receipt is shared with us within 48 hrs of shipping the product.
- The courier bill/receipt should satisfy the following conditions for successful processing:
- It should capture the weight of the return package.
- Residential/office address, destination address, shipment date, amount, and other details should be mentioned.
- The information on the receipt should NOT be edited/over-written.
- The courier charge (amount mentioned on the receipt) should not overshoot the Sender-Destination-Service combination and shall be cross checked with the courier company.
- This is subject to your returns being inspected and successfully processed upon receipt at our end.
I am unable to see a return button on the My Orders page.
If your order has just been delivered, please allow 24 hours post-delivery for the order status to get updated. Once the order status is updated, the return button will be visible on the order page.
- We accept returns within 15 days of order delivery, please refer to the product description for more details.
- Please note we don’t accept returns for products sold in a flash sale.
I placed a return request. When will my product be picked up?
Generally, we take 3-4 working days to pick up your order. Please ensure while returning the product , it should be in original condition and the packaging is intact the way it was delivered. If it has been longer, please reach out to us.
How do I self-ship my order?
You can self-ship your product through any courier service, to the address below. Please go to the My Orders page and initiate a return on the order page to get more details.
Important Note:
- Please mention in bold the order ID of each of the shipments in the return package on the cover.
- Please write the phrase ‘SELF SHIP’ on the cover of the package.
My product has not yet been picked up.
You can contact our customer service(Link to Chatbot, Customer Care Chat/Whatsapp)Â executive for additional support.
Courier charge refund
We will refund according to the following:
Rs.100/- for shipment weighing upto 500gm courier charges will be refunded. For every next 500gm slab, an additional amount of Rs.100/- courier charges will be refunded.
I am unable to see a return button on the My Orders page.
If your order has just been delivered, please allow 24 hours post-delivery for the order status to get updated. Once the order status is updated, the return button will be visible on the order page.
- We accept returns within 15 days of order delivery, please refer to the product description for more details.
- Please note we don’t accept returns for products sold in a flash sale.
I placed a return request. When will my product be picked up?
Generally, we take 3-4 working days to pick up your order. Please ensure while returning the product , it should be in original condition and the packaging is intact the way it was delivered. If it has been longer, please reach out to us.
How do I self-ship my order?
You can self-ship your product through any courier service, to the address below. Please go to the My Orders page and initiate a return on the order page to get more details.
Important Note:
- Please mention in bold the order ID of each of the shipments in the return package on the cover.
- Please write the phrase ‘SELF SHIP’ on the cover of the package.
My product has not yet been picked up.
You can contact our customer service(Link to Chatbot, Customer Care Chat/Whatsapp)Â executive for additional support.
Courier charge refund
We will refund according to the following:
Rs.100/- for shipment weighing upto 500gm courier charges will be refunded. For every next 500gm slab, an additional amount of Rs.100/- courier charges will be refunded.
