Refund and Returns Policy
We at FLYING MANTIS strive to give you a quality product of your choice. However if you are not happy with the order that you have received for any reason, you can mail us at contact@flyingmantis.in.
What is Flying Mantis Exchange Policy for T-shirts?
If you are unhappy with the product that you have received or need a size change, you can request a return by sending us a email to contact@flyingmantis.in or else you can reach us by contacting our customer care number +919962363626. Once we received the product in same condition we will return or refund based on the requirements. Items will have to be unused and returned within 15 days of delivery.
I have received a wrong/defective product. How do I proceed?
Please raise a return request or inform us by sending a mail to contact@flyingmantis.in within 48 hours of delivery in case you have received a wrong product. Taking a video of opening the package will help in a quick resolution for damaged or defective products.
What sort of checks do you do for Returned products?
We check products to ensure that they are unused and in the same condition as they were when they were sent out to you. Clothing products with tags should have the brand tags intact, products with removed tags indicate usage and will not be accepted for returns.
How long will the return process take?
Once you request a return, we will arrange for the product to be picked up from your address. This Reverse Pickup facility is only available for pin codes supported for Reverse Pickups by our courier partners. You will need to keep the product(s) packed and ready for pick-up. This process will take 7-10 working days from the date of raising the return request.
How do I self-ship the products?
Please pack the items securely to prevent any loss or damage during transit. All items must be in unused condition with all original tags attached and packaging intact.
You can courier the product(s) using any cost-effective courier solution or speed post to the following address:
Flying Mantis
No 8, Carpenter Street,
Perambur, Chennai,
Tamil Nadu – 6000011
Can I get a refund in my bank account for a return?
Prepaid orders have the option of receiving refunds back to the same Bank Account, Card or Wallet from which the original payment was made. Requests for bank transfers can only be made for up to 7 days from when the return is delivered. Refunds for Cash on Delivery orders will only be issued as credits in your Flying Mantis wallet.
Can I cancel my order before it is Shipped out?
You can cancel your order from your Orders page if it has not yet been processed at our office. All orders are usually processed by 12 PM every working day. Orders containing DTG T-shirts can not be cancelled once these products have been manufactured as they are printed on demand.
Can I get a refund for my Prepaid order if I cancel it?
Yes, we can refund your Prepaid payment on request in case you have requested to cancel your order through the previously mentioned procedure. Refunds will be processed through the same mode of payment within 10 working days.
Is there any limit on the number of times the same product can be returned?
Yes, the same product can not be returned more than 2 times. We reserve the right to refuse a return in case of any abuse of the Returns process.
If you have any further questions about the return/exchange policy then please contact us at contact@flyingmantis.in
